Returns
Domestic USA Orders Only. (All sales are final for International orders.)
We accept returns on items for a period of 30 days from the date of purchase. All product and packaging must be in new and unused resalable condition. Shipping is non-refundable.
To initiate a return, please contact us for an RMA number. RMA's can take up to 2 business days to generate. Returns without an RMA number will not be accepted.
Refunds
- All refunds can take 3-5 business days to be processed through your financial institution.
- If the refund is late or missing, view your account again or reach out to your financial institution.
Lost/Damaged Packages:
If your item(s) was lost or damaged during shipping, after 30 Days for Domestic Shipments and 45 Days for International shipments (Insurance regulations), please reach out to us to file a claim for a refund.
Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ridekac.com and we will reach out with further instructions.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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